Hotel owners, operators and asset managers
Rooms are refurbished on a cycle rather than a whim, typically every six to eight years for soft and case goods, and the owning entity rather than the operating brand usually carries the capital. That makes the timing of the spend predictable from outside, which is rare in this market.
Who signs: owner's representative, VP of technical services, director of projects, furniture and fit-out procurement lead, and the general manager on smaller refurbishments.